UCERT ACCEPTABLE USE POLICY

Introduction
This acceptable use policy (AUP) sets out the rules that govern your access to and use of the UCert software platform and related services (Software) provided by UCert Pty Ltd ACN: 688 007 678 (we, our or us).

This AUP forms part of, and is incorporated by reference into, our SaaS Terms and Conditions (SaaS Terms). Capitalised terms used in this AUP have the meanings given in the SaaS Terms, unless otherwise defined in this AUP.

You agree to comply with this AUP by accepting the SaaS Terms or by accessing or using the Software. In this AUP, references to you include any of your Authorised Users.

We may update this AUP at any time by posting an updated version on our website at www.ucert.com.au. Your continued use of the Software after we post an update will constitute your agreement to the updated AUP.

Please read this AUP carefully. Compliance with this AUP is a condition of your use of the Software. Breach of this AUP is a breach of the SaaS Terms and may result in suspension or termination of your access to the Software in accordance with the SaaS Terms.
General Obligations
You must:
1. use the Software only for lawful purposes and in accordance with this AUP and the SaaS Terms;
2. comply with all applicable laws, regulations, codes, standards and professional obligations in your use of the Software (including those applicable to you as a Registered Certifier);
3. ensure that any of your Authorised Users (and any other person to whom you give access to the Software) are made aware of and comply with this AUP;
4. keep your account credentials (including login details and passwords) secure, and not share them with any person who is not an Authorised User;
5. immediately notify us if you become aware of any actual or suspected unauthorised access to the Software, your account, or any breach of this AUP;
6. use accurate, current and complete information in connection with your use of the Software, including in any fee proposals, checklists, inspections, approvals or other documents you generate through the Software (Outputs); and
7. comply with any reasonable directions we give you from time to time about the use of the Software.
Prohibited Conduct
1. Conduct Relating to the Certification Process
  You must not (and must not encourage or permit any other person to):
  1. issue, or purport to issue, any Output without first conducting an in-person inspection (and any other inspection required by applicable law);
  2. use the Software to issue, generate, sign or transmit any Output:
    1. that is false, misleading, fraudulent, or that you do not have lawful authority to issue;
    2. in respect of a project, building or work that you have not properly assessed in accordance with applicable law and your professional obligations; or
    3. on behalf of any individual whose certifier registration is suspended, cancelled, expired or otherwise not in good standing;
  3. misrepresent your (or any Authorised User's) registration, qualifications, accreditation or authority to act as a Registered Certifier;
  4. represent or hold out to any third party that any Output has been issued, approved, reviewed or endorsed by us, or that we are responsible for any certification, inspection or regulatory decision;
  5. alter, edit, remove or obscure any disclaimer, watermark, metadata, branding or other notice forming part of, or attached to, any Output, template, form or content within the Software;
  6. present any Output as a final, issued or approved certification document where it is marked or intended as a draft, sample or work-in-progress;
  7. use the Software to facilitate, conceal or otherwise support any conduct that breaches the Building and Development Certifiers Act 2018 (NSW), or equivalent legislation in any other Australian jurisdiction.
2. Conduct Relating to Content and Data
  You must not (and must not encourage or permit any other person to):
  1. upload, store, transmit or otherwise make available through the Software any material that is, or that we reasonably consider to be:
    1. offensive, obscene, threatening, harassing, abusive or hateful;
    2. defamatory, misleading, deceptive or unfair (including conduct that is unfair or deceptive under the Competition and Consumer Act 2010 (Cth));
    3. an infringement of any person's intellectual property, privacy or other rights;
    4. unlawful, fraudulent, or that promotes or assists any unlawful or fraudulent activity;
    5. harmful to others, including content that incites violence or self-harm; or
    6. a virus, worm, trojan, malware, ransomware, or other harmful code;
  2. upload to the Software any sensitive information (within the meaning of the Privacy Act 1988 (Cth)) that is not reasonably necessary for use of the Software for its intended purpose;
  3. upload to the Software any personal information about an individual where you do not have all rights, consents and authorisations necessary to do so;
  4. use the Software to send unsolicited commercial electronic messages (spam) within the meaning of the Spam Act 2003 (Cth).
3. Conduct Relating to the Software and Its Security
  You must not (and must not encourage or permit any other person to):
  1. copy, mirror, reproduce, modify, adapt, translate, reverse-engineer, decompile, disassemble or attempt to derive the source code of any part of the Software;
  2. attempt to gain unauthorised access to the Software, any account, server, network or system associated with the Software, or any data held within the Software (including data belonging to other users);
  3. scan, probe or test the Software for security vulnerabilities, except with our prior written consent and in accordance with any security testing program we make available;
  4. overload, flood, mailbomb, crash or otherwise interfere with the operation, performance, availability or integrity of the Software, any related server or network, or any other user's use of the Software;
  5. initiate or participate in a denial-of-service attack against the Software;
  6. introduce, transmit or facilitate any virus, worm, trojan, malware, ransomware or other harmful code into the Software;
  7. circumvent or attempt to circumvent any technical protection, authentication, access control, rate limit, geographic restriction or security feature of the Software.
4. Conduct Relating to Access and Resale
  You must not (and must not encourage or permit any other person to):
  1. exceed your Authorised User Limit;
  2. share account credentials with, or permit access to the Software by, any person who is not an Authorised User;
  3. grant access to the Software to any individual whose certifier registration is suspended, cancelled, varied or otherwise not in good standing (where their role would require such registration);
  4. sell, resell, lease, license, sub-licence, rent, distribute or otherwise transfer access to the Software, in whole or in part, to any third party;
  5. make the Software, or any output of the Software, available to anyone other than your Authorised Users (or as expressly permitted under the SaaS Terms);
  6. use the Software to develop, train, support or operate any product, service or model that competes with the Software.
5. Conduct Relating to Automated Access and Data Extraction
  You must not (and must not encourage or permit any other person to):
  1. use any robot, spider, scraper, crawler, bot or other automated means to access, monitor, copy or extract data from the Software, other than:
    1. through the Permitted Integrations expressly identified in the SaaS Terms; or
    2. with our prior written consent and in accordance with any technical guidelines we provide;
  2. use the Software, or any data accessed through the Software (including any User Data of another user, any Output, or any template or content provided by us), to train, fine-tune, validate, evaluate or develop any artificial intelligence, machine learning or similar model, except where:
    1. the data is your own User Data; or
    2. we have given prior written consent;
  3. integrate the Software with any third-party service, software or system, other than the Permitted Integrations expressly identified in the SaaS Terms.
Fair Use
You must use the Software in a way that is fair and reasonable, and that does not unreasonably consume system resources or affect other users' use of the Software. Without limiting that obligation, you must not:
1. perform any task that compromises, or is likely to compromise, the use of the Software for any other user;
2. perform any task or run any process that unreasonably consumes server, storage, bandwidth or other system resources;
3. upload files of a size, type or volume that is excessive in the context of normal use of the Software;
4. use the Software (or any account) primarily as a long-term archival, backup or general file storage system that is unrelated to your certification work; or
5. engage in conduct that we reasonably consider to be inconsistent with normal, intended use of the Software.
We may impose reasonable limits on use of the Software (including in relation to file size, storage, API calls or transmission volume) and may suspend or restrict your use if those limits are exceeded. Where practicable, we will give you reasonable notice and an opportunity to bring your use back within fair limits before suspending or restricting access.
Monitoring and Enforcement
We may monitor your use of the Software for the purpose of:
1. assessing your compliance with this AUP and the SaaS Terms;
2. protecting the security, integrity and proper functioning of the Software;
3. investigating any suspected misuse, security incident or breach of this AUP; and
4. complying with our legal obligations or responding to lawful requests from regulators or law enforcement.
Any monitoring will be conducted in accordance with our Privacy Policy.

To the maximum extent permitted by law, we may make a reasonable determination as to whether you are in breach of this AUP. Where we determine (or reasonably suspect) that you are in breach, we may take any of the actions described in clause 6, in addition to any other rights we have under the SaaS Terms or at law.
Consequences of Breach
If you breach (or we reasonably suspect that you have breached) this AUP, we may, at our discretion, take one or more of the following actions:
1. issue a warning and require you to remedy the breach within a reasonable time;
2. remove or restrict access to any User Data, Output or other content connected with the breach;
3. suspend or restrict your access to all or part of the Software (including suspending the access of any individual Authorised User);
4. terminate your subscription in accordance with the SaaS Terms;
5. refer the matter to relevant regulators, law enforcement or professional registration bodies, including where required by law; and
6. take any other action that is reasonable in the circumstances or available to us under the SaaS Terms or at law.
Where we suspend or terminate your access to the Software for breach of this AUP, your rights in respect of User Data and any associated retention or extraction periods are governed by the SaaS Terms.

We are not liable for any loss or damage you suffer as a result of any action taken under this clause, where that action is taken in accordance with this AUP and the SaaS Terms.
Reporting Suspected Misuse
If you become aware of any actual or suspected:
1. breach of this AUP by another user;
2. unauthorised access to, or use of, the Software or your account;
3. error in the Software or any Output; or
4. misuse of any Output (including any presentation of an Output as a final certification document where it has not been properly issued, or any unauthorised alteration of an Output),
please contact us promptly using the contact details on our website.
Definitions
In this AUP, capitalised terms used but not defined have the meanings given in the SaaS Terms. The following terms have the meanings set out below:
Term Meaning AUP this Acceptable Use Policy. Authorised User has the meaning given in the SaaS Terms. Outputs has the meaning given in clause 2 of this AUP. Permitted Integrations has the meaning given in the SaaS Terms. Registered Certifier means a person validly registered as a building certifier under the Building and Development Certifiers Act 2018 (NSW) or equivalent legislation in another Australian jurisdiction. SaaS Terms our SaaS Terms and Conditions, available at www.ucert.com.au, as amended from time to time. Software has the meaning given in clause 1 of this AUP. User Data has the meaning given in the SaaS Terms.

This Acceptable Use Policy was last updated on 7 June 2026.